Terms & Conditions

Detailed description of goods and/or services:

Herbal Remedies International is a business in the Natural Wellness industry that markets Herbal Products. Such products and the claims made about specific products on or through this site are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your doctor or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with your doctor or a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication or if you have or suspect you might have a health problem. Herbal Remedies International is not liable for any health problems or adverse reactions that may result from using any of the products described on the site.

Delivery policy:

Subject to availability and receipt of payment, requests will be processed within 1 working day. Delivery within the borders of South Africa will be made via Ordinary parcel post for R50; ” Express Post: Counter to Counter” (R80) or “Door to Door Delivery” (R95). You will be notified of the relevant tracking number for your order via email.

Return and Refunds policy:

The provision of goods and services by Herbal Remedies International is subject to availability. In cases of unavailability, Herbal Remedies International will refund the customer in full within 30 days. Cancellation of orders by the customer will NOT attract an administration fee.

Payment options accepted:

We aim to make payment as convenient as possible and offer multiple payment methods.

1.) Pay by credit Card: To use this method, you will need to follow a two step procedure. First, register your card with your bank in order to make purchases on a Secure3D payment site. Enter your password to receive a one-time pin to your mobile phone, thereafter enter your pin and proceed with your purchases.

2.) Pay via EFT or cash deposit. Our bank account is: Herbal Remedies; FNB; Account Number: 62279867546; Branch Code: 250655. Additionally, if you’re having any trouble don’t hesitate to contact us directly – we’ll be more than happy to help!

Credit card acquiring and security:

Credit card transactions will be acquired for Herbal Remedies International via PayU (Pty) Ltd who are the approved payment gateway for all the ajor banks in South Africa. PayU uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Customers may go to http://www.payu.co.za to view their security certificate and security policy.

Customer details separate from card details:

Customer details will be stored by Herbal Remedies International separately from card details which are entered by the customer on PayU’s secure site. For more detail on PayU refer tohttp://www.payu.co.za

Merchant Outlet country and transaction currency:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility:

Herbal Remedies International takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile:

This website is governed by the laws of South Africa and Herbal Remedies International chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation:

Herbal Remedies International may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information:

This website is run by Herbal Remedies International based in South Africa trading as Herbal Remedies International.

Contact Details:

Please view our Contact Us page on this website.

Customer Privacy Policy:

Herbal Remedies International shall take all reasonable steps to protect the personal information of customers as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: Policy Org ZA

This privacy policy sets out how Herbal Remedies International uses and protects any information that you give Herbal Remedies International when you use this website. HERBAL REMEDIES INTERNATIONAL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. HERBAL REMEDIES INTERNATIONAL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 March 2010.

What we collect

We may collect the following information:

  • full name
  • contact information including email address and shipping address
  • cell phone number
  • demographic information such as Country or Province of residence

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails or SMS’s about new updates, special offers or other information which we think you may find interesting using the email address or cell number which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your preferences.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us using the contact us form. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, using the contact us form. We will promptly correct any information found to be incorrect.